Welcome to ExploreXO.
This Refund & Cancellation Policy outlines the terms under which bookings made through explorexo.com may be cancelled, modified, or refunded. By making a booking with ExploreXO, you agree to the policy stated below.
1. General Policy
- All cancellations and refund requests must be made through ExploreXO via email or your registered account.
- Cancellation and refund terms vary depending on the hotel, tour operator, or service provider.
- Once a booking is confirmed, it is subject to the specific cancellation policy mentioned at the time of booking.
2. Hotel Bookings
Hotel cancellation policies vary by property and rate type:
- Free Cancellation Bookings
Eligible for full refund if cancelled within the allowed free-cancellation period. - Non-Refundable Bookings
No refunds will be issued in case of cancellation or no-show. - Late Cancellation / No-Show
May result in partial or full charge of the booking amount.
Any hotel-specific cancellation details will be clearly displayed before booking confirmation.
3. Holiday Packages & Tours
- Cancellation charges depend on how close the cancellation date is to the departure date.
- Typical cancellation structure:
| Time Before Departure | Cancellation Charges |
|---|---|
| More than 30 days | Minimal or no charge |
| 15 – 30 days | Partial cancellation fee |
| 7 – 14 days | Higher cancellation fee |
| Less than 7 days | No refund |
- Some tours, activities, or special packages may be non-refundable.
4. Modifications & Date Changes
- Changes to bookings are subject to availability and supplier approval.
- Additional charges or fare differences may apply.
- ExploreXO cannot guarantee changes once a booking is confirmed.
5. Refund Process
- Approved refunds will be processed through the original payment method.
- Refund processing time:
- 7–14 business days, depending on your bank or payment provider.
- Service fees, convenience fees, and transaction charges may be non-refundable.
6. Force Majeure
ExploreXO shall not be liable for cancellations or changes caused by events beyond our control, including but not limited to:
- Natural disasters
- Government restrictions
- Pandemics
- Strikes
- Weather conditions
Refunds in such cases are subject to the policies of the respective service providers.
7. Denied Boarding / Visa Issues
- ExploreXO is not responsible for refunds due to:
- Visa rejection
- Incomplete or invalid travel documents
- Immigration or airline decisions
- Refunds, if any, will depend on the supplier’s policy.
8. Service Fees
- ExploreXO may charge a service or processing fee for cancellations or modifications.
- These fees are non-refundable unless explicitly stated otherwise.
9. How to Request a Refund & Cancellation Policy
To request a cancellation or refund, please contact us:
📧 Email: Contact@explorexo.com
📝 Include:
- Booking reference number
- Registered email address
- Reason for cancellation
10. Refund & Cancellation Policy Updates
ExploreXO reserves the right to modify this Cancellation & Refund Policy at any time.
Changes will be effective upon posting on the website.
Important Note
Refund eligibility is determined by the supplier’s cancellation policy, and ExploreXO acts only as an intermediary between customers and service providers.